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Basic DME Application Process

Basic DMA Application Process and Frequently Asked Questions 

How to Request Basic DM​E, such as:​

  • Canes, crutches, and walkers
  • Rollators​
  • Shower chairs and tub transfer benches
  • Bedside commodes and toilet safety rails
  • Bedrails

Option 1: Request Basic DME Online​​​​​

Step 1: Click here to be directed to Maryland OneStop.
Step 2: Create an account by entering your name, email, and a password.
Step 3: Verify your email. Check your email - you will receive a verification email. Click the link inside your email to verify.
Step 4: Click the “Apply Online” link to complete and submit the form. 
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What to expect after submitting a Request Form:
Once we receive and process a completed request form, we will contact the Requestor, via the contact information provided, to notify them if the requested equipment is in-stock. If the equipment is in-stock, a pick-up appointment will be scheduled. 

Pickup Appointment:
Equipment pickup is by appointment only. MD DME Re-Use will contact the Requestor to schedule the pickup appointment after a request from is processed. Delivery Is not available.

Option 2: Request Basic DME by Mail or Email​​


Step 1: Click here to download the Basi​c DME form​.  Print the Basic DME form. If you are unable to print the Basic DME form, call 240-230-8000 or email us to request a hard copy of the form to be mailed to ​​you for completion. 
Para descargar el formulario​ en español: Formulario de solicitud de (Basic Request Form in Spanish).pdf​
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Step 2: Complete the Request Form.​ Complete all sections of the form in blue or black ink. (Note that all fields denoted with an “*” are required.  Failure to provide this information will void your request).
Step 3:  Submit the Request Form. After completing, the Request Form should be submitted to our program via mail or email: 

​Option 1: Mail
Maryland Durable Medical Equipment Re-Use
11701 Crain Highway
Cheltenham, MD 20623

Option 2: Scan and Email
​Scan the completed form (cell phone pictures are not acceptable) and email to: DME.MDOA@maryland.gov

What to expect after submitting a Request Form:​
Once we receive and process a completed request form, we will contact the Requestor, via the contact information provided, to notify them if the requested equipment is in-stock. If the equipment is in-stock, a pick-up appointment will be scheduled. 

Pickup Appointment:
Equipment pickup is by appointment only. MD DME Re-Use will contact the Requestor to schedule the pickup appointment after a request from is processed. Delivery Is not available.​​​
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FAQs:

Q: Is a formal prescription for DME required? 

A: A formal prescription is NOT required; we only require our Request Form to be completed - including Part C completed by a Healthcare Professional treating the beneficiary (Physician, Physical Therapist, Occupational Therapist, Physician’s Assistant, or Certified Registered Nurse Practitioner). ​​

​​Q: How long can the Beneficiary keep the equipment?

A: Once equipment is provided to a Beneficiary, it is theirs to keep. Once the equipment is no longer needed, please donate it back to our program so we may redistribute it to another Maryland resident in need. Please note the Requestor will take ownership of the equipment. The Requestor is the individual who completes the form and signs the Liability Waiver and Release agreement in Part A, page 2 of the Request Form. The Requestor, the Beneficiary, and the pick-up person may be three different people, two different people (for example, the Requestor and Beneficiary can be the same person while the person picking up is a second person), or one person.

Q: Does your program deliver equipment directly to the Beneficiary?

A: We are currently NOT able to provide direct deliveries or provide installation/setup. Equipment must be picked up at one of our sites by the Beneficiary or another trusted individual on behalf of the Beneficiary. The individual designated as the “Person Picking Up the Equipment” should be detailed on the Request Form, Part A. ​

Q: Where can requested DME be picked up?

A: For most types of equipment we provide, we can transport the equipment to one of our satellite sites around the state for a more convenient pickup location.  For what we consider to be Complex DME, these items must be picked-up at our Re-Use Center in Cheltenham, MD.
Complex DME includes: manual wheelchairs, transport wheelchairs, power wheelchairs, power scooters, home hospital beds, mechanical “Hoyer” lifts, and/or any other advanced equipment as determined by the program. ​
If a Beneficiary is approved to receive DME from us, when applicable, we will arrange for a pickup at a site nearest to them. 

Q: What if I have other questions that aren’t addressed here?

A: Please, contact us!  The best way to get your questions answered is to contact our program directly.  Call 240-230-8000 or email DME.MDOA@maryland.gov​​​

Donating Equipment:​​​​​

For additional information on donating equipment, visit our webpage or refer to this document of frequently asked questions FAQ.

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