Financial Exploitation

FinancialExploitation.jpg ​​

​​​​​​​Who is at risk?

Older adults are more susceptible to financial abuse and exploitation due to a variety of reasons, including cognitive and/or physical decline, an accumulated wealth in savings accounts, or a greater reliance on family, friends, neighbors, and even strangers who can take advantage of them.  Older adults of all races, cultures, and creeds may be victims of financial exploitation regardless of whether they are rich or poor, educated or undereducated.

How does financial abuse happen?

Older adults are perceived to be easy victims, especially if mental impairments such as dementia or Alzheimer’s Disease are involved. Be on the lookout for the following types of perpetrators, who may try to gain control of your finances in various situations:
  • Adult Children - Adult children are the most common perpetrators of financial exploitation of their parents or older family members and often have the best access to financial records and documents. 
  • Friends - If a friend or aquaintance becomes possessive or controlling over you, they may be trying  to gain control of your finances for their own benefit.
  • Financial Guardians - These guardians can include a power of attorney, trustee, or conservator who can use their position to exploit you. 
  • Caregivers or Nursing Home Staff - Caregivers or staff members of a nursing home or assisted living facility may steal a resident’s checkbook or credit cards, trick you into signing forms that transfer ownership of cars, homes, bank accounts, or investments, or pressure you into writing them into a new will.

What are the warning signs?

The key to spotting financial exploitation is a change in a person’s established financial patterns. Keep an eye out for the following signs of possible abuse: 
  • Unusual activity in an older adult’s bank accounts, such as large, frequent, or unexplained withdrawals or transfers, or adding new names onto accounts and cards
  • ATM withdrawals by an older adult who has never used a debit or ATM card
  • Sudden non-sufficient funding activity, unpaid bills, trouble paying for care they once could afford, receiving letters from collection agencies, or past due notices from creditors, even if the person has adequate financial resources
  • Suspicious signatures on checks, or outright forgery
  • Previously uninvolved relatives showing up and claiming their rights to an older adults property or possessions
  • A change in spending habits such as no longer wanting to go shopping or out to eat
  • Altered wills and trusts

How to report suspected Financial Exploitation:

Maryland law requires health practitioners, police officers, and human service workers to report suspected abuse to the local department of social services. 

Any concerned person who has reason to believe that an alleged older adult has been subjected to financial exploitation may report it and the report can be anonymous. The following information on reporting is for members of the public. 

If you suspect that an older adult is being, or is about to be, financially exploited, there are a number of potential places to call for help, including, but not limited to, local police, Adult Protective Services (APS)​, a private attorney, or any number of government agencies that address particular kinds of exploitation. You can also call the Office of the Attorney General, Consumer Protection Division​, at 410-528-8662.

Follow the steps below to help you decide who to contact for assistance.  

  1. ​If you believe a crime is in progress or is about to be consummated, e.g., a senior citizen is about to transfer a significant sum of money to a home repair grafter, then call the local police by dialing 911. 
  2. Whether or not you call 911, the next step depends on whether the person exploited is vulnerable, e.g., lacks the physical or mental capacity to provide for his or her daily needs. If the victim lacks the physical or mental capacity to provide for his or her daily needs, call the local Adult Protective Services (APS) office. There is a local APS office in each county’s Department of Social Services (as well as Baltimore City’s). You can find the list of offices at​. Alternatively, you can call the statewide abuse number to report at 1-800-332-6347. APS will send out an investigator if it believes the person lacks the capacity to provide for his or her daily needs and is being financially abused.  
    Please note that if the potential victim resides in a nursing home, be sure to explain to APS in detail why you suspect financial exploitation because financial exploitation is the only kind of maltreatment that APS investigates in nursing homes.
  3. If you are not sure if the person exploited has a disability severe enough to qualify him or her as lacking the capacity to provide for his or her daily needs, call APS anyway. APS will make the determination. There is no penalty or downside to referring someone to APS as APS will eventually find out if that person has the capacity to provide for his or her own daily needs.  
  4. If the person has the physical or mental capacity to provide for his or her daily needs, then there are quite a few options for referral depending on the nature of the exploitation as outlined in subsection 5 below. However, before you make a referral, you may want to try to convince the person that he or she is being exploited so that he or she can stop the exploitation, report it, or both. Keep in mind, you may not be able to convince the victim or you may decide it would be counter-productive to try to convince the victim that he or she is being exploited. Think carefully about reporting without the victim’s consent. 
  5. Please note that if domestic abuse is also an issue, know that reporting domestic abuse without the consent of the victim can be dangerous to the victim.  
  6. There are many possible referral options for financial exploitation cases where the victim has the capacity to address his or her daily needs. Sometimes it can be difficult to determine the correct or best option. Never hesitate to call the National Elder Fraud Hotline at 1-833-372-8311. See the following webpage:​. The hotline has live operators available most hours and they can help you decide which may be the best way to proceed. Here are some of the many reporting options:



If it is tax return fraud, then:

Maryland: If a Maryland tax ​​re​turn is the issue, call Maryland Comptroller at 410-260-7980 or 1-800-638-2937 between 8:30 AM-4:30 PM, Monday through Friday (see for more information), and

Federal: If a federal tax return is the issue, contact the IRS at 1-800-829-1040 or refer online to​

Identity Theft


If it is identity theft, there are many places to contact.  A good place to start is the Maryland Attorney General’s Identity Theft Unit:​



If it is a mail sweepstakes or other mail-based scam, contact the US Postal Inspection Service:​

Internet or Telephone


If it is an Internet- or telephone-based scam, it is often hard to know where to report because the scams are so varied and the perpetrators could be in a country far away.  Here is a valuable federal website that gives reporting tips on many different types of scams:​

Business Related


If you believe the matter is an unfair business practice by a business operating in Maryland, contact the Maryland Attorney General’s Consumer Protection Division:​

Person (e.g. New Friend, Relative, Caregiver, Neighbor)


Scams using undue influence by a “new friend,” e.g., romance scams, are particularly difficult to deal with if the person does not believe and cannot be convinced they are being exploited.  Sometimes hiring a private attorney or investigator may be the best route.  A private attorney or investigator may be able to gather enough information to convince the police to open a criminal investigation. 

If the exploiter is a family member, caregiver, or neighbor, you may also want to explore the possibility of hiring a private attorney to obtain some relief for the victim​



If the matter concerns insurance products, e.g., annuities or insurance policies sold to inappropriate customers, contact the Maryland Insurance Administration:​

Home Improvements


If the matter involves home improvements, file a complaint with the Maryland Home Improvement Commission:​



If the matter involves the sale of investments, you may file a complaint with the Maryland Securities Division by calling 410-576-7050.  More information is here:​


What can you do to help keep older adults safe from Elder Financial Exploitation:

When it comes to financial exploitation, an ounce of prevention is worth a pound of cure. The challenge, however, is that taking steps to reduce the chance of financial exploitation often requires older adults to do two things that most find difficult.

  1. Realize that they are at risk. This is tough because most of us have trouble imagining a time when we might become vulnerable, gullible, or cognitively impaired. It can be distressing to think about and​ even harder to imagine such a situation.
  2. Consider giving up some privacy and autonomy. Basically, to reduce the risk of financial exploitation, you have to be willing to do things like letting others periodically review your financial activity, and under some circumstances, overriding what you are trying to do.  Many older adults are reluctant to give others the ability to review their decisions and intervene in their autonomy. Doing so carefully and thoughtfully; however, can significantly reduce one’s risk.
​Here are links to brochures, websites, and handouts to share with vulnerable older adults:

Caregiver (1000 × 400 px) (2).pngWhat is Project S.A.F.E. (Stop Adult Financial Exploitation)?

Project SAFE is an informal public/private coalition of 18 different organizations that share a common goal of preventing and remedying financial exploitation of vulnerable adults.  Project SAFE has offered training to the financial and law enforcement communities on how to detect and report financial exploitation.  Project SAFE also educates older Marylanders on how to avoid financial exploitation.  The 18 organizations comprising Project SAFE are: ​

Various materials produced or contributed to by Project S.A.F.E. are available, including:

Elder Financial Exploitation Flier.pdf

Human Trafficking GET HELP

National Human Trafficking Hotline - 24/7 Confidential

1-888-373-7888 233733 More Information on human trafficking in Maryland

Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.

Take Our Survey

Help Stop Fraud in State Government

The Maryland General Assembly’s Office of Legislative Audits operates a toll-free fraud hotline to receive allegations of fraud and/or abuse of State government resources. Information reported to the hotline in the past has helped to eliminate certain fraudulent activities and protect State resources.

More Information