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From the Maryland Office of the Attorney General
If you believe a crime is in progress or is about to be consummated, e.g., a senior citizen is about to transfer a significant sum of money to a home repair grafter, then call the local police by dialing 911. Whether or not you call 911, the next step depends on whether the person exploited is vulnerable, e.g., lacks the physical or mental capacity to provide for his or her daily needs. If the victim lacks the physical or mental capacity to provide for his or her daily needs, call the local Adult Protective Services (APS) office. There is a local APS office in each county’s Department of Social Services (as well as Baltimore City’s). You can find the list of offices at https://dhs.maryland.gov/local-offices. Alternatively, you can call the statewide abuse number to report at 1-800-332-6347. APS will send out an investigator if it believes the person lacks the capacity to provide for his or her daily needs and is being financially abused. Please note that if the potential victim resides in a nursing home, be sure to explain to APS in detail why you suspect financial exploitation because financial exploitation is the only kind of maltreatment that APS investigates in nursing homes. If you are not sure if the person exploited has a disability severe enough to qualify him or her as lacking the capacity to provide for his or her daily needs, call APS anyway. APS will make the determination. There is no penalty or downside to referring someone to APS as APS will eventually find out if that person has the capacity to provide for his or her own daily needs. If the person has the physical or mental capacity to provide for his or her daily needs, then there are quite a few options for referral depending on the nature of the exploitation as outlined in subsection 5 below. However, before you make a referral, you may want to try to convince the person that he or she is being exploited so that he or she can stop the exploitation, report it, or both. Keep in mind, you may not be able to convince the victim or you may decide it would be counter-productive to try to convince the victim that he or she is being exploited. Think carefully about reporting without the victim’s consent. Please note that if domestic abuse is also an issue, know that reporting domestic abuse without the consent of the victim can be dangerous to the victim. There are many possible referral options for financial exploitation cases where the victim has the capacity to address his or her daily needs. Sometimes it can be difficult to determine the correct or best option. Never hesitate to call the National Elder Fraud Hotline at 1-833-372-8311. See the following webpage: https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hope. The hotline has live operators available most hours and they can help you decide which may be the best way to proceed. Here are some of the many reporting options:
Taxes If it is tax return fraud, then: Maryland: If a Maryland tax return is the issue, call Maryland Comptroller at 410-260-7980 or 1-800-638-2937 between 8:30 AM-4:30 PM, Monday through Friday (see https://www.marylandtaxes.gov/tax-security/identity-protection.php for more information), and Federal: If a federal tax return is the issue, contact the IRS at 1-800-829-1040 or refer online to https://www.irs.gov/identity-theft-central Identity Theft If it is identity theft, there are many places to contact. A good place to start is the Maryland Attorney General’s Identity Theft Unit: http://www.marylandattorneygeneral.gov/Pages/IdentityTheft/default.aspxMail If it is a mail sweepstakes or other mail-based scam, contact the US Postal Inspection Service:https://about.usps.com/publications/pub300a/pub300a_v04_revision_072019_tech_024.htmInternet or Telephone If it is an Internet- or telephone-based scam, it is often hard to know where to report because the scams are so varied and the perpetrators could be in a country far away. Here is a valuable federal website that gives reporting tips on many different types of scams: https://www.usa.gov/stop-scams-fraudsBusiness Related If you believe the matter is an unfair business practice by a business operating in Maryland, contact the Maryland Attorney General’s Consumer Protection Division: http://www.marylandattorneygeneral.gov/Pages/CPD/Complaint.aspxPerson (e.g. New Friend, Relative, Caregiver, Neighbor) Scams using undue influence by a “new friend,” e.g., romance scams, are particularly difficult to deal with if the person does not believe and cannot be convinced they are being exploited. Sometimes hiring a private attorney or investigator may be the best route. A private attorney or investigator may be able to gather enough information to convince the police to open a criminal investigation. If the exploiter is a family member, caregiver, or neighbor, you may also want to explore the possibility of hiring a private attorney to obtain some relief for the victimInsurance If the matter concerns insurance products, e.g., annuities or insurance policies sold to inappropriate customers, contact the Maryland Insurance Administration: https://insurance.maryland.gov/consumer/pages/fileacomplaint.aspxHome Improvements If the matter involves home improvements, file a complaint with the Maryland Home Improvement Commission: https://www.dllr.state.md.us/license/mhic/mhiccomp.shtmlInvestments If the matter involves the sale of investments, you may file a complaint with the Maryland Securities Division by calling 410-576-7050. More information is here: http://www.marylandattorneygeneral.gov/Pages/Securities/default.aspx
If it is tax return fraud, then:
If it is identity theft, there are many places to contact. A good place to start is the Maryland Attorney General’s Identity Theft Unit: http://www.marylandattorneygeneral.gov/Pages/IdentityTheft/default.aspx
If it is a mail sweepstakes or other mail-based scam, contact the US Postal Inspection Service:https://about.usps.com/publications/pub300a/pub300a_v04_revision_072019_tech_024.htm
If it is an Internet- or telephone-based scam, it is often hard to know where to report because the scams are so varied and the perpetrators could be in a country far away. Here is a valuable federal website that gives reporting tips on many different types of scams: https://www.usa.gov/stop-scams-frauds
If you believe the matter is an unfair business practice by a business operating in Maryland, contact the Maryland Attorney General’s Consumer Protection Division: http://www.marylandattorneygeneral.gov/Pages/CPD/Complaint.aspx
Scams using undue influence by a “new friend,” e.g., romance scams, are particularly difficult to deal with if the person does not believe and cannot be convinced they are being exploited. Sometimes hiring a private attorney or investigator may be the best route. A private attorney or investigator may be able to gather enough information to convince the police to open a criminal investigation.
If the matter concerns insurance products, e.g., annuities or insurance policies sold to inappropriate customers, contact the Maryland Insurance Administration: https://insurance.maryland.gov/consumer/pages/fileacomplaint.aspx
If the matter involves home improvements, file a complaint with the Maryland Home Improvement Commission: https://www.dllr.state.md.us/license/mhic/mhiccomp.shtml
If the matter involves the sale of investments, you may file a complaint with the Maryland Securities Division by calling 410-576-7050. More information is here: http://www.marylandattorneygeneral.gov/Pages/Securities/default.aspx
Consumer Alert: Avoiding Fraudulent Charities and Scams While Donating to Hurricane Relief
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Download MDOA's FinancialFraudFlyer.pdf
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