It is important to review your or your loved one's Medicare Summary Notices (MSNs) or Explanation of Benefits (EOBs) for false claims or potential scams. Sometimes you might get a delivery like COVID-19 tests or a knee brace that makes you aware something isn't right; however, not every scam has a physical delivery and, instead, is just a claim(s) on your statements, making them less obvious. The only way to know about these is to check your MSN or EOB. Look out for keywords such as diabetic supplies, hospice, therapy, urine analysis, genetic tests, orthotics, and telehealth.
Be on the lookout for federal agency imposter scams. Imposters may claim to be from the HHS Office of Inspector General, Social Security Administration, Federal Trade Commission, Medicare, IRS, or another federal agency. Know that these agencies will not go door-to-door or call you unexpectedly. If you get a visit or call from someone saying they are with a federal agency, please don't give out your information. Hang up, close the door, and contact the agency they claimed to be from and report it.
A fraudster may call and say you need to activate, renew, or upgrade your Medicare card. They may ask for your Medicare number to “verify" your account, they may request that you pay a processing fee, or they may say you'll owe a fine if you don't renew your card. This is not true. Your card is not expiring and you never need to worry about a fine or a fee for your card. Never give your Medicare or banking information over the phone in these situations.
Tips for Protecting Yourself
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