Senior Call Check Pilot Program

Maryland is the first state in the country to start a free, opt-in, telephonic service to check on Maryland’s older residents, all across the state.

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HOW DOES IT WORK?

Every day a telephone call will be placed to a participant at a regularly scheduled time. These calls will take place between 8 a.m. and 4 p.m. as close as possible to the one-hour time block pre-selected by the participant. If the participant does not answer their first call, they will be tried two more times. If those calls go unanswered, additional calls will be made to notify an alternative person who is selected by the participant during program enrollment. This could be an adult child, a neighbor, or another loved one. The alternate will then be encouraged to check on the older adult program participant.

WHO CAN PARTICIPATE?

Any Maryland resident who is 65 years of age or older who has a landline phone or cell phone. The participant and alternates should not have automated call blocking technology (or they should disable that phone feature for this program).

HOW TO APPLY?

Each person must apply on his or her own behalf. The information that is mandatory includes:

  1. First and last name;
  2. County of residence;
  3. Telephone number;
  4. Date of birth (to determine eligibility to participate - this information will not be stored);
  5. Name and telephone number of one Alternate Contact Person; and
  6. Time between 8:00-10:00 AM or 2:00-4:00 PM when the participant would prefer to receive a daily telephone call.
CLICK THE LINK BELOW TO REGISTER

Register Now 

For Maryland residents who qualify for the program but who do not have access to the Maryland Department of Aging website, www.aging.maryland.gov, you may call our toll-free number to register by phone: 1-800-243-3425

If an application is denied, the applicant will be informed. If an application is accepted, the applicant will be enrolled as a participant and informed when the daily call checks will begin.

 

 Senior Call Check FAQ

 

Does this program costs anything?

 

​No, this is a FREE service provided by the Maryland Department of Aging

Who can sign up for this program?

 

​Any Maryland resident aged 65 years or older. 

When will I receive the daily call?

 

​The program will provide a daily automated call between the hours of 8-10 AM and 2-4 PM. You may select a one-hour block of time during which you will receive the call. The system will call as close to that hour as possible 

Options to choose are: 

  • ​8-9 AM
  • 9-10 AM
  • 2-3 PM
  • 3-4 PM

Who is a good alternate person?

 

​This person must be a reliable emergency contact, such as an adult child, responsible neighbor, or close relative. 

How can I sign up to receive a daily call?

 

​The online sign up form can be found here: http://aging.maryland.gov/Pages/senior-call-check-sign-up.aspx​. If you do not have access to the internet, you may also register over the phone by calling 1-800-243-3425 and choosing the Senior Call Check Pilot Program option. 

How long does it take to be approved for the program?

 

​Once enrolled, approval for the program may take 4-6 weeks. 

How can I make changes to my enrollment information?

 

​To make changes to your enrollment information such as your phone number, the time of the call, or your emergency conact's information, please call 1-800-243-3425 and choose the Senior Call Check Pilot Program option. Please allow at least three business days for new inforamtion to update. 

What if I am on the phone during my daily call check?

 

​If you are on the phone during the time of your daily call check, the program will register you as being OK and you will not receive follow up calls that day. 

Does this service provide the same functionality as other medical alert or distress signals?

 

​No. This free program does not provide the same functionality as all other alert or distress systems. Some of them provide live operator responses and will call 911 for you. Senior Call Check will not. 

What happens if I don't pick up the phone when the daily call comes in?

 

​If you do not pick up a call check call. The system will call you back up to 2 more times. If there is still no answer, the system will then call your emergency contact. 

Will there be different language options available?

 

​For the Pilot Program the only language option is English. 

Will the daily call come from the same phone number every day?

 

​Yes. The daily call will come from the same phone number. Once you receive your first call, you can program it into your phone to help identify future calls. 

Can I put the calls on hold if I go on vacation?

 

​Yes. You may place a temporary hold on calls by calling 1-800-243-3425. Please allow at least three business days for new information to update. 

How do I disenroll from the program?

 

​You may disenroll from the program at any given time. Please note that it may take up to 7 days to confirm and process a disenrollment request. You can disenroll by calling 1-800-243-3425. 

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