Assisted Living Facilities 

1. Report suspected abuse to the local Adult Protective Services (APS) office. There is a local APS office in each county’s Department of Social Services (as well as Baltimore City’s). You can find the list of offices at http://dhr.maryland.gov/local-offices. Alternatively, you can call the statewide abuse number to report at 1-800-332-6347. 

2. You may also report suspected abuse to the Office of Health Care Quality (OHCQ). You may call in your complaint to 410-402-8217 or toll free to 1-877-402-8221. You may also mail in a written complaint or file online. See the following webpage: https://app.smartsheet.com/b/publish?EQBCT=07c94438f6714af1bbfe8ff1037b8b74 

3. If you file a report with APS and OHCQ, let each office know that you have filed a report with the other.

4. If the resident has Medicaid insurance, a report should also be made to the Maryland Attorney General's Office, Medicaid Fraud Control Unit (MFCU). You can call 410-576-6521 or email MedicaidFraud@oag.state.md.us.

5. You may also file a complaint with the Maryland Department of Aging’s Long-Term Care Ombudsman Program (LTCOP). The LTCOP receives, investigates, and attempts to resolve complaints made by or on behalf of residents of assisted living facilities and nursing homes. See the following webpage: https://aging.maryland.gov/Pages/state-long-term-care-ombudsman.aspx. To report, you can call 410-767-1100 or 1-800-243-3425. 

Nursing Homes 

1. Report suspected abuse to the Office of Health Care Quality (OHCQ). You may call in your complaint to 410-402-8108 or toll free to 877-402-8219. You may also mail in a written complaint or file online. See the following webpage: https://app.smartsheet.com/b/publish?EQBCT=07c94438f6714af1bbfe8ff1037b8b74 

2. In nursing homes, Adult Protective Services (APS) only investigates complaints regarding financial exploitation. APS does not investigate suspicions of non-financial abuse in nursing homes. There is a local APS office in each county’s Department of Social Services (as well as Baltimore City’s). You can find the list of offices at http://dhr.maryland.gov/local-offices. Alternatively, you can call the statewide abuse number to report at 1-800-332-6347. 

3. If you file a report with APS and OHCQ, let each office know that you have filed a report with the other. 

4. If the resident has Medicaid insurance, a report should also be made to the Maryland Attorney General's Office, Medicaid Fraud Control Unit (MFCU). You can call 410-576-6521 or email MedicaidFraud@oag.state.md.u​s. 

5. You may also file a complaint with the Maryland Department of Aging’s Long-Term Care Ombudsman Program (LTCOP). The LTCOP receives, investigates, and attempts to resolve complaints made by or on behalf of residents of assisted living facilities and nursing homes. See the following webpage: https://aging.maryland.gov/Pages/state-long-term-care-ombudsman.aspx. To report, you can call 410-767-1100 or 1-800-243-3425. 

C. Hospitals and Mental Health and Developmental Disability Facilities  

Suspicions of abuse occurring in a hospital, mental health facility, or developmental disability facility should be reported to the administrator or local police.  ​

Contact Person: Leonard Croft, Elder Rights Program Manager, 410-767-4665, leonard.cr​oft@maryland.gov
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