Every day a telephone call will be placed to a participant at a regularly scheduled time. These calls will take place between 8 a.m. and 4 p.m. as close as possible to the one-hour time block pre-selected by the participant. If the participant does not answer their first call, they will be tried two more times. If those calls go unanswered, additional calls will be made to notify an alternative person who is selected by the participant during program enrollment. This could be an adult child, a neighbor, or another loved one. The alternate will then be encouraged to check on the older adult program participant. The failure of the participant and alternate to answer will result in a call to your local non-emergency service.
***ATTENTION IN RESPONSE TO THE COVID-19 PANDEMIC***
We recommend all seniors use the program as a resource during the COVID-19 global pandemic. Senior Call Check phone lines are open M-F 8 am-5 pm and Saturday 9 am-3 pm. During these hours, seniors can call toll-free 1-866-50-CHECK (1-866-502-0560).
As mentioned below, there are three ways to apply. The fastest way to apply is online using the “REGISTER NOW” button below. The two application options that use the mail take longer. However, we have established a special application process during the COVID-19 emergency. During the COVID-19 emergency, if you cannot apply online and call in to apply, the Program can begin daily calls to you within 24 to 48 hours, if you wish. The Program will do this during the emergency even though your official enrollment will not be finalized and still be in process.
• We will provide messages and updates regarding the COVID-19 outbreak, as well as resources you can reach out to, as part of the daily phone call recording you will receive.
An alternate is a person you have selected to be called in the Senior Call Check program in the event you do not answer your automated call after 3 attempts. This person must be a reliable emergency contact, such as an adult child, a responsible neighbor, or a close relative. It is helpful to discuss the program with your alternate and explain their responsibility in being a support for you in the event you need help and do not pick up your daily call. If you do not have an Alternate Person, a Limited Alternate will be assigned to you. The program will notify your local non-emergency service after multiple attempts to reach you and your alternate.
For Maryland residents who qualify for the program but who do not have access to the Maryland Department of Aging website, www.aging.maryland.gov, you may call our toll-free number to register by phone: 1 (866) 502-0560.
If an application is denied, the applicant will be informed. If an application is accepted, the applicant will be enrolled as a participant and informed when the daily call checks will begin.
No, this is a FREE service provided by the Maryland Department of Aging
Any Maryland resident aged 65 years or older who has access to a telephone. The Participant themselves may only sign up for this program.
The program will provide a daily automated call between the hours of 8-10 AM and 2-4 PM. You may select a one-hour block of time during which you will receive the call. The system will call as close to that hour as possible
Options to choose are:
This person must be a reliable emergency contact, such as an adult child, responsible neighbor, or close relative.
Once registered, approval varies based on the ability to sign terms and conditions and verify applicants other information.
If you are on the phone during the time of your daily call check, the program will call you back. Please be available to answer the call every day.
No, this free program does not provide the same functionality as all other alert or distress systems. Some of them provide live operator responses and will call 911 for you. Senior Call Check will not.
The system will call you back up to 2 additional times. If there is still no answer, the system will then call your alternate contact. If your alternate does not answer the call or alternates phone does not accept a voicemail, the program will notify your local non-emergency service.
The only current language option is English. However this may change
The daily call will come from the same phone number each day. Once you receive your first call, you can program that number into your phone to help identify future calls.
Yes, you must place a temporary hold on calls by calling 1-866-502-0560. Please allow at least three business days for new information to update.
You may not request more than 30 consecutive days or you will be automatically dis-enrolled.
You may dis-enroll from the program at any given time. Please note that it may take up to 7 days to confirm and process a disenrollment request. You can dis-enroll by calling 1-866-502-0560
301 West Preston Street Suite 1007, Baltimore, MD 21201
(410)-767-1100, or 1 (800) 243 3425
Maryland Relay users call 7-1-1